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James Manyika, Kara Sprague and Lareina Yee

James Manyika is a director in McKinsey’s San Francisco office, where Lareina Yee is an associate principal; Kara Sprague is a consultant in the Silicon Valley office.

Authors would like to thank Michael Chui, Ajit Dansingani, Minli Virdone, and Joe Newsum.

27 October 2009

Knowledge workers fuel innovation and growth, yet the nature of knowledge work remains poorly understood—as do the ways to improve its effectiveness. The heart of what knowledge workers do on the job is collaborate, which in the broadest terms means they interact to solve problems, serve customers, engage with partners, and nurture new ideas.

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